At Diet Fasto, we sell digital products only, including diet plans, nutrition guides, and recipe-based content. All products are delivered through instant digital access after successful payment.
We aim to provide a fair and transparent refund policy that protects both our customers and our digital content.
Nature of Digital Products
All products available on Diet Fasto are non-physical digital products. Once payment is completed, customers receive immediate access to the purchased content.
Because digital products cannot be returned in the traditional sense, refunds are handled under specific and limited conditions as outlined below.
When a Refund Is Allowed
A refund may be considered only in case of a genuine technical issue, such as:
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Payment completed but product access was not provided
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Download link not working and issue not resolved by support
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System error that prevents access to the purchased content
In such cases, customers must contact us within 7 days of purchase with valid proof of payment.
If the technical issue cannot be resolved, a refund will be processed within 7 working days after verification.
When a Refund Is Not Allowed
Refunds will not be provided in the following cases:
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Change of mind after purchase
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Dissatisfaction with content style or results
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Failure to achieve expected results
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Accidental purchase or misunderstanding of product details
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Partial use or full access of digital content
Nutrition results vary from person to person, and lack of expected results does not qualify for a refund.
Support Before Refund
Before approving any refund request, our support team may attempt to:
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Restore access
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Fix download or login issues
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Provide alternative access to the product
Refunds are issued only if the problem cannot be resolved through support.
Refund Process Timeline
Approved refunds will be processed within 7 working days and credited back to the original payment method used during purchase. Processing time may vary depending on the payment provider or bank.
User Responsibility
Customers are responsible for reviewing product details, descriptions, and suitability before making a purchase. By completing a purchase, you acknowledge that you understand the nature of digital products and this refund policy.
Policy Acceptance
By purchasing any product from Diet Fasto, you agree to this Refund & Returns Policy. If you do not agree with the terms, please do not proceed with the purchase.
Contact Information
For refund-related queries or technical support, please contact us:
Email: support@dietfasto.com
Address:
Path No. 7, Vidhyadhar Nagar
Murlipura, Jaipur – 302039
Rajasthan, India